Our team at 24×7 Solutions is based around Australia. We have our consultants set up with desk-phones, headsets, and computers with three monitors, speakers as well as laptops and mobiles as a contingency.
All our staffs are senior level consultants. The average experience of the team is 19yrs, highly experience and very confident staff.
We have multiple consultants on shifts. A point of difference between us another after hours call center is that we have “NO HOLD FACILITY” with our phone system, so your client will either get through directly to one of our agents or will go through to our voicemail.
Staff
MENA CLARK – General Manager
Mena began working with 24×7 Solutions in March 2009 and brings a solid understanding of the emergency after hour’s service. Her experience covers retail, wholesale and Corporate Travel. She was with FCM Corporate for over 8 years, starting as a full time corporate consultant. She was then moved onto FCM after hours team after until the company underwent a restructure. She has come away with a wealth of experience.
Mena has a very positive attitude this is perfect for After Hours and Emergency situations. In Feb 2011 Mena moved from consultant in the afterhours team to Operations Manager. She implemented changes for a better cohesive production, developed Client relationships, implemented structure internally and externally, streamlining 24×7 solutions for a better more productive service. By November 2011 Mena was offered the General Manager and has thrived , building the business up to now threefold and constantly working on better ways to achieve the best results. Mena has a great relationship not only with the staff but across management and clients, with a can do attitude.
MONICA LOPEZ CRUZ
Monica is the Team Leader and also the trainer for 24×7, with a wealth of experience in the industry both in Retail and Corporate travel. Customer-service driven professional who has regularly demonstrated the skills and experience needed to meet the demands and requirements of working within performance-driven sales environment. Monica is able to remain calm and focused during times of pressure whilst maintaining an innovative and creative approach. She has earned a reputation as someone who is punctual, dependable and is an active team player.
TEAM
Our team bring an extensive amount of experience to service all clients with a wealth of knowledge they have accrued. We approach all clients with great customer service but more importantly we place huge value on empathy, care and compassion. We care about the customer, delivering the best possible solution and experience in delicate situations. We aim to exceed your expectations and provide a secure, transparent and personable experience.